Refund Policy

At ShopSite, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

Returns

• You have 14 days from the date you receive your order to request a return.

• To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

• Certain products such as personal care items, gift cards, and clearance/sale items cannot be returned.

Refunds

• Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund.

• If approved, your refund will be processed within 5–10 business days to your original payment method.

• Please note that original shipping fees are non-refundable.

Exchanges

• If you received a damaged or defective item, please contact us within 7 days of delivery for a replacement.

Return Shipping

• Customers are responsible for return shipping costs unless the return is due to an error on our part (such as a wrong or defective item).

How to Request a Return

Email us at contact@shopsitecrz.com with your order number and reason for return, and our support team will assist you.